Shipping & Delivery
We currently ship to Canada and select international destinations. Shipping availability may vary depending on the product and delivery location.
Order Processing Time
Orders are processed within 1 to 3 business days (Monday to Friday).
During this time, your order is prepared and handed over to our shipping partners.
Shipping Time
Once shipped, delivery typically takes 7 to 14 business days, depending on the destination.
Estimated Delivery Time
The total estimated delivery time is 7 to 14 business days from the date the order is placed.
Please note that delivery times may vary due to customs processing, carrier delays, or peak periods.
Shipping Rates
We offer free standard shipping on all orders.
Tracking
A tracking number will be sent via email once your order has been shipped.
Fulfillment
Orders are fulfilled and shipped through our trusted logistics and shipping partners.
Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us at info@raaha.net within 7 days of delivery. We will assist you in resolving the issue.
Incorrect Shipping Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.
Returns & Refunds
Return Eligibility
We accept returns for both defective and non-defective products within 30 days of delivery.
To be eligible for a return:
- The item must be unused, in new condition, and returned in its original packaging
Exchanges
We accept exchanges. If you would like to exchange an item, please contact us to arrange the process.
Return Method
Returns must be made by mail.
To initiate a return, please contact us at info@raaha.net with your order number.
Return Shipping Costs
Customers are responsible for return shipping costs, unless the item received is defective or incorrect.
Restocking Fees
We do not charge any restocking fees.
Non-Returnable Items
Certain items may not be eligible for return for hygiene or safety reasons. If applicable, this will be clearly stated on the product page.
Refunds
Once your return is received and inspected, your refund will be processed within 5 business days after inspection, to your original payment method.